I did not receive my sign-in email

Verbasil does not ask for a password. You enter your address, you get an email, and you sign in either by clicking the link or by typing the code it contains. So there is no password to recover: the problem is always the email.

What to check, in this order

1. Your spam folder. The most frequent cause. A sign-in message arrives fast, and sometimes it arrives there.
2. The spelling of the address. A typo shows no error: the email leaves for an address that does not exist.
3. The right address. If your access was opened on a work address, another address will receive nothing, however valid it is.
4. The code rather than the link. Sign-in links are sometimes consumed by corporate security filters, which open them before you do. The code is typed by hand and escapes that problem.
5. The delay. A sign-in link is short-lived. An email from an hour ago no longer works: ask for a new one.

Didn't work?

• The email arrives but the link says it is no longer valid. Either it expired, or it has already been opened, often by a security filter. Ask for another and use the code.
• Nothing arrives, on any address. Access may not have been opened for you yet: Verbasil is not open self-service signup.
• You want to change the account address. That is done from the settings, once signed in.

FAQ

Why no password?

Because one more password is one more password reused, forgotten or stolen. The sign-in link removes that whole surface, with nothing to remember.

Do the code and the link do the same thing?

Yes, they are two ways of using the same email. The code is more robust in corporate environments.

Can I stay signed in?

Yes, the session persists. You do not go through email on every visit.