Why is my decision missing?

Three causes, in order of frequency. Take them in this order: the first explains the large majority of cases.

1. The source has not been validated

This is the most frequent cause, and it is a design choice rather than a defect. Verbasil never writes to your memory without your approval: after each import, the extracted items are presented to you for review. Until you approve them, they exist nowhere else.

1. Open the validation screen for your memory.
2. Review the signals extracted from your source. Uncheck what is wrong, correct what is approximate.
3. Approve.
4. The decision then appears in your decisions and follow-ups, filed by what you need to do with it: to settle, to do, or waiting on someone else.

2. The import produced nothing

If the source contained no judgment call, no decision could be extracted from it. A sales deck, a standard contract or a presentation contain nobody deciding anything.

Check what your import actually created: if the count is zero, this is not a bug, the material was silent. See What should I import.

3. It exists, but not where you are looking

Decisions are filed by what you need to do with them, not by arrival date. So a decision can be there without being in the column you are looking at:

• To settle: it is waiting on your judgment.
• To do: it is settled, the action is what remains.
• Waiting: it depends on someone else.
• Archived: it has been filed away. An archived decision is not deleted, it simply leaves the active views.

Didn't work?

• Nothing in the validation screen either. The import may still be processing. Reload the page a minute later.
• You see the source, but no extracted signals. The source was read and contained nothing extractable. That is case 2.
• You had approved it, and the decision has since disappeared. Check the archived items before concluding it was lost: archiving is not deleting.

FAQ

Why doesn't Verbasil validate on its own?

Because a company memory is only worth having if you can rely on it. A system that writes down what it thinks it understood, unreviewed, fills up with approximations nobody can tell apart from facts. Validation is the safeguard: it costs a minute per import and is the difference between a memory and a pile.

How long between import and appearance?

Extraction usually takes under a minute. After that, the wait is up to you: items stay in the validation screen until you review them.

Can the same decision appear twice?

One decision reworded across two different sources can produce two proposals. They differ by their evidence. Keep the better-worded one and archive the other.